WhatsApp Business
Answer incoming enquiries through a connected WhatsApp Business channel and collect the contact details, location and treatment interest the patient shares.
Give international patient enquiries a clear next step.
QualifyBase helps health-tourism teams qualify international patient enquiries on connected WhatsApp Business, Instagram and Messenger or enabled website chat, collect contact details and treatment interest, and book consultations using a configured calendar, with monthly plans from $40.
Give your agent approved information about your clinic or agency, then choose the questions that help your team review an enquiry. Ask about treatment interest, location, preferred language, travel timing and budget. Contact details, city, country and treatment interest can be saved to the lead; other answers remain in the conversation for your coordinators to review.
Meet customers on their channels.
Instagram and Messenger
Continue administrative qualification in DMs, keeping the conversation and saved lead details available to your patient-coordination team.
Website chat
Let visitors ask about your clinic or agency and share their contact details through an enabled website chat widget.
Configured inbound calls
Assign a voice agent to a supported phone number for inbound enquiries and contact capture. Phone routing and the voice agent require separate setup.
How it works
- Step 1
Collect useful enquiry context
Configure questions for your intake process, such as treatment interest, where the patient is based and their intended travel window. Save the contact details they provide and review the remaining answers in the conversation.
- Step 2
Offer a consultation when configured
Enable appointment booking and configure the calendar, timezone, working hours, duration, buffers and capacity. The agent can check availability and save a consultation slot in QualifyBase; your team confirms clinical suitability and any travel arrangements.
- Step 3
Keep coordinators in control
Review the conversation and saved lead details in the inbox. On WhatsApp, Instagram and Messenger, your team can pause AI replies and take over the enquiry personally.
Automatic replies require an active agent, connected or enabled channels and available credits. Agent reply hours and consultation-booking hours are separate settings. Channel rules apply, response times vary, and a slot can become unavailable before booking. Clinical assessment, treatment decisions and travel arrangements stay with your clinic or agency team.
Frequently asked questions
What information can QualifyBase collect from an international patient enquiry?
The agent can save the name, phone number, email address, city, country and treatment interest the patient provides. Configure additional questions about preferred language, travel timing or budget and review those answers in the conversation. Those additional answers are not automatically saved as dedicated travel-date or budget fields by the contact-saving tool.
Can the agent arrange flights, hotels or a complete treatment package?
This workflow supports administrative enquiries and consultation scheduling. Give the agent your approved information about what your clinic or agency offers, then let your team confirm the details. QualifyBase does not book flights or hotels through this workflow, and a consultation booking does not confirm a treatment package or travel itinerary.
Can it collect enquiries while our coordination team is offline?
Yes, when the required channels are configured. For WhatsApp, Instagram and Messenger, keep the agent active with available credits and set its reply hours to Always on (24/7). Website chat has separate enablement controls. Calendar hours still determine which consultation slots can be offered, and channel messaging rules apply.
Can it book consultations for international patients?
Yes, with appointment booking enabled and a configured calendar. The agent checks availability and can create an appointment in QualifyBase using your calendar’s timezone, working hours, duration, buffers and capacity. A slot can be rejected if it is no longer available. Confirm the consultation time clearly with the patient before they make travel plans.
Does QualifyBase decide whether a patient is suitable for treatment?
This page describes administrative intake and consultation booking. Your clinical team assesses suitability and makes treatment decisions. The agent uses your approved information for administrative answers; your team reviews medical questions and confirms any treatment or travel plan.
How much does QualifyBase cost for a health-tourism team?
Starter is $40/month with 1,000 shared AI credits, Growth is $150/month with 6,000, and Pro is $500/month with 20,000. Text and voice use the same pool: 1 credit per text message and 10 credits per started minute of voice. Annual billing saves 20%. Overage packs cost $40 for 1,000 shared AI credits.
Simple, shared-credit pricing
Text and voice draw from one pool: 1 credit per text message and 10 credits per started minute of voice.
Starter
$40 / month
1,000 shared AI credits / month
Annual billing: $32/month equivalent, $384 billed yearly.
Create your accountGrowth
$150 / month
6,000 shared AI credits / month
Annual billing: $120/month equivalent, $1,440 billed yearly.
Create your accountPro
$500 / month
20,000 shared AI credits / month
Annual billing: $400/month equivalent, $4,800 billed yearly.
Create your accountAdditional credits: $40 for 1,000 shared AI credits.