WhatsApp Business
Answer incoming WhatsApp inquiries, collect contact details, and help the customer choose an available appointment.
Book appointments from WhatsApp and Instagram DMs.
QualifyBase can book appointments from WhatsApp Business and Instagram DMs by collecting lead details, checking your configured calendar availability, and saving the selected appointment.
Turn an incoming question about your services into a conversation about the right appointment. Train the agent on your business, choose a booking goal, and connect the channels your customers already use.
Meet customers on their channels.
Instagram Direct
Continue the booking conversation in Instagram DMs, so a customer can ask questions and choose a time in the same thread.
How it works
- Step 1
Understand the request
Give the agent your services, answers to common questions, and the details you want it to collect before booking.
- Step 2
Check real availability
Configure your calendar, timezone, appointment duration, and working hours. The agent checks available slots before offering a time.
- Step 3
Save the appointment
The agent uses the selected slot to create an appointment in your QualifyBase calendar. Your team can review the booking and the conversation.
Connect WhatsApp Business or Instagram, activate your agent, and enable an appointment-booking goal with a configured calendar. Agent reply hours and calendar booking hours are separate: the agent can answer around the clock while offering appointments within your calendar schedule.
Frequently asked questions
Can an AI agent book appointments from WhatsApp and Instagram DMs?
Yes. With a connected channel, an active calendar-enabled agent, and a configured calendar, QualifyBase can collect the required details, check available times, and create an appointment from the conversation.
Does the agent check availability before booking?
Yes. QualifyBase uses your configured calendar availability, appointment duration, timezone, and capacity. A slot that is no longer available can be rejected at booking, so an availability check is not a guarantee that the slot stays open.
Can the agent answer after hours without booking outside our schedule?
Yes. Set agent working hours to Always on (24/7) for after-hours replies, and keep your calendar working hours set to the times when you accept appointments.
Can a team member take over the conversation?
Yes. Your team can pause the AI for a conversation and reply from the inbox. Incoming messages remain in the conversation while the AI is paused.
How much does QualifyBase cost?
Starter is $40/month with 1,000 shared AI credits, Growth is $150/month with 6,000, and Pro is $500/month with 20,000. Text and voice use the same pool: 1 credit per text message and 10 credits per started minute of voice. Annual billing saves 20%. Overage packs cost $40 for 1,000 shared AI credits.
Simple, shared-credit pricing
Text and voice draw from one pool: 1 credit per text message and 10 credits per started minute of voice.
Starter
$40 / month
1,000 shared AI credits / month
Annual billing: $32/month equivalent, $384 billed yearly.
Create your accountGrowth
$150 / month
6,000 shared AI credits / month
Annual billing: $120/month equivalent, $1,440 billed yearly.
Create your accountPro
$500 / month
20,000 shared AI credits / month
Annual billing: $400/month equivalent, $4,800 billed yearly.
Create your accountAdditional credits: $40 for 1,000 shared AI credits.