WhatsApp Business
Respond to incoming service questions and ask for the contact details needed for the next step.
Capture lead details after your team goes home.
QualifyBase can capture after-hours inquiries on WhatsApp, Instagram, and Messenger with an active AI agent set to 24/7, and through an enabled website chat.
A late-night inquiry can become a useful conversation before your team returns. Let the agent answer from your business knowledge, ask for contact details and service interest, and keep the conversation ready for your team to review.
Meet customers on their channels.
Instagram Direct
Continue a customer’s inquiry in DMs and collect their service interest without waiting for a teammate to open the inbox.
Facebook Messenger
Use the same trained agent to handle incoming Messenger conversations outside your team’s office hours.
Website chat
Offer an embeddable chat for website visitors to ask questions and share their contact details after hours.
How it works
- Step 1
Set up after-hours coverage
Connect your channels, train your agent, and keep it active. Set agent working hours to Always on (24/7) for WhatsApp, Instagram, and Messenger, and enable your website chat separately.
- Step 2
Collect the right details
Configure the agent to ask for details such as a name, phone number, email, and service interest. It saves the details the customer shares.
- Step 3
Give the team context
Review the saved conversation and lead details in QualifyBase. A calendar-enabled agent can also check availability and book an appointment when an appropriate slot is available.
After-hours replies depend on an active agent, enabled channels, and available credits. A custom agent schedule limits automatic replies on WhatsApp, Instagram, and Messenger; website chat uses its own enablement controls. Channel permissions and messaging rules still apply.
Frequently asked questions
How do I enable after-hours replies?
For WhatsApp, Instagram, and Messenger, set Agent working hours to Always on (24/7), keep the agent active, and maintain available credits. A custom schedule restricts replies on these channels. For website chat, enable the widget and keep its agent active with available credits.
What lead information can the agent collect?
The agent can ask for and save details such as name, phone number, email, location, and service interest. Configure your qualification questions for your business, and review the saved details and conversation in QualifyBase.
Can after-hours inquiries become appointments?
Yes, when the agent has a booking goal and a configured calendar. It can check availability and book a suitable appointment. Replying after hours does not require your calendar to accept appointments outside its working hours.
Can my team review and follow up on after-hours conversations?
Yes. Your team can review saved conversations and contact details in the inbox. On WhatsApp, Instagram, and Messenger, a team member can pause AI replies and respond in the same conversation. Website chat supports AI replies and conversation review; follow up using the contact details the visitor shares.
How much does QualifyBase cost?
Starter is $40/month with 1,000 shared AI credits, Growth is $150/month with 6,000, and Pro is $500/month with 20,000. Text and voice use the same pool: 1 credit per text message and 10 credits per started minute of voice. Annual billing saves 20%. Overage packs cost $40 for 1,000 shared AI credits.
Simple, shared-credit pricing
Text and voice draw from one pool: 1 credit per text message and 10 credits per started minute of voice.
Starter
$40 / month
1,000 shared AI credits / month
Annual billing: $32/month equivalent, $384 billed yearly.
Create your accountGrowth
$150 / month
6,000 shared AI credits / month
Annual billing: $120/month equivalent, $1,440 billed yearly.
Create your accountPro
$500 / month
20,000 shared AI credits / month
Annual billing: $400/month equivalent, $4,800 billed yearly.
Create your accountAdditional credits: $40 for 1,000 shared AI credits.