WhatsApp Business
Keep appointment inquiries in the patient’s WhatsApp conversation and collect the contact details and service interest they choose to share.
Turn dental inquiries into a clear next step for your clinic.
QualifyBase helps dental clinics handle administrative patient inquiries by answering clinic-approved questions, saving contact details and service interest, and booking consultation slots when a calendar is configured.
A question about a consultation, location or appointment time should reach your team with enough context to act. Give the agent your clinic’s services, opening hours and approved answers, then choose what to collect before offering an appointment or arranging a handoff.
Meet customers on their channels.
Instagram and Messenger
Answer clinic-approved service and scheduling questions in DMs, with saved conversation context for your front-desk team.
Website chat
Help website visitors ask about your clinic and share their name, contact information and consultation interest through an enabled chat widget.
Configured inbound calls
Route calls on a supported phone number to an assigned voice agent for administrative questions and contact capture. An inbound voice setup is required.
How it works
- Step 1
Collect appointment context
Ask for the patient’s name, contact details, service of interest and preferred time. Tailor the questions to your clinic’s administrative intake process.
- Step 2
Check consultation availability
Configure the calendar or resource to book, its timezone, appointment duration, working hours, buffers and capacity. The agent can check availability before saving an appointment.
- Step 3
Let your team review and take over
Review the saved details and conversation in the inbox. Your team can pause AI replies on WhatsApp, Instagram or Messenger to handle an inquiry personally.
Keep the agent active, connect the required channels and maintain available credits. Set agent reply hours independently from the hours when consultations can be booked. Availability can change before booking; a taken slot can be rejected. Clinical assessment and treatment decisions stay with your clinic team.
Frequently asked questions
Which dental inquiries can the agent handle?
Configure the agent for administrative questions about your clinic, services, locations, consultation scheduling and approved pricing information. It can collect the contact details and service interest the patient shares so your team can review the inquiry.
Can it book a dental consultation?
Yes, with an appointment-booking goal and a configured calendar. The agent checks available slots and can create an appointment in QualifyBase. Your calendar’s hours, duration, buffers and capacity apply, and booking can fail if the selected slot is no longer available.
Can it collect inquiries after the front desk closes?
For WhatsApp, Instagram and Messenger, set an active agent’s reply hours to Always on (24/7) and keep the channels connected with available credits. Website chat has its own enablement controls. Calendar hours still determine which appointment times can be offered.
Does this replace a dentist’s assessment or my patient-management system?
This workflow supports administrative intake and scheduling. Your clinic team makes clinical assessments and treatment decisions. Booking in QualifyBase does not by itself mean a booking is synchronized with your patient-management system; verify any required integration for your specific system before relying on it.
How much does QualifyBase cost for a dental clinic?
Starter is $40/month with 1,000 shared AI credits, Growth is $150/month with 6,000, and Pro is $500/month with 20,000. Text and voice use the same pool: 1 credit per text message and 10 credits per started minute of voice. Annual billing saves 20%. Overage packs cost $40 for 1,000 shared AI credits.
Simple, shared-credit pricing
Text and voice draw from one pool: 1 credit per text message and 10 credits per started minute of voice.
Starter
$40 / month
1,000 shared AI credits / month
Annual billing: $32/month equivalent, $384 billed yearly.
Create your accountGrowth
$150 / month
6,000 shared AI credits / month
Annual billing: $120/month equivalent, $1,440 billed yearly.
Create your accountPro
$500 / month
20,000 shared AI credits / month
Annual billing: $400/month equivalent, $4,800 billed yearly.
Create your accountAdditional credits: $40 for 1,000 shared AI credits.