Answer business questions
Give an agent your services and approved business information so it can answer incoming inquiries and look up relevant knowledge.
About QualifyBase
QualifyBase is an AI lead qualification platform that helps businesses answer customer inquiries, collect lead details, book appointments, and hand conversations to their team.
QualifyBase is a startup based in the United States, operated by Qualify Base. It is built for businesses that sell through conversations and need a clear next step for each customer inquiry.
Train an agent on your business, choose the details it should collect, and connect the channels your customers use. Your team can review the conversation and step in when a person is needed.
From an inquiry to a clear next step
Collect useful lead details
Choose qualification questions for your business. The agent can save the contact details, location and service interest a customer shares.
Book the next conversation
Enable a booking goal and configure calendar availability, working hours and appointment duration. The agent can check available slots and create an appointment.
Bring in your team
Review lead details and conversations in QualifyBase. On WhatsApp, Instagram and Messenger, a teammate can pause AI replies and take over the conversation.
Meet customers in their conversations
Use connected WhatsApp Business, Instagram Direct and Facebook Messenger accounts, an enabled website chat widget, or configured voice calls. Phone routing and voice-agent setup are separate configuration steps.
Automatic replies require an active agent and available credits. Agent reply hours and calendar appointment hours are separate settings. Response times vary with configuration and channel availability.
Built for businesses that sell through conversations
Local businesses
Collect service interest and contact details before a booking or callback.
Real estate teams
Qualify property inquiries before a viewing or a conversation with an agent.
Dental clinics
Handle administrative patient inquiries and consultation requests with clinic-approved information.
Clinics
Collect treatment interest, location and timing before your team reviews the inquiry.
Health-tourism teams
Collect international patient enquiry details and book consultations using a configured calendar.
Read the small-business lead qualification guide for the workflow, setup requirements and shared-credit pricing.
Frequently asked questions
Where is QualifyBase based?
QualifyBase is a USA-based startup operated by Qualify Base. Our Terms of Service identify the operator as a Delaware limited liability company.
Which customer conversations can QualifyBase handle?
Connect WhatsApp Business, Instagram Direct or Facebook Messenger, enable website chat, or configure supported voice calls. Automatic replies depend on agent activation, reply hours, connected or enabled channels, available credits and channel rules.
Does QualifyBase handle incoming email conversations?
Email addresses can be collected as lead contact details, and supported team notifications can be sent by email. Native incoming email conversations and AI email replies are not offered as a connected channel.
Can QualifyBase book appointments?
Yes. A calendar-enabled agent can check your configured availability and create an appointment. Calendar setup, appointment duration and booking hours determine which slots can be offered.
Is QualifyBase the same product as Quickbase?
No. QualifyBase and Quickbase are separate products. QualifyBase focuses on AI lead qualification, customer conversations, appointment booking and team handoff.